I help organizations bring clarity to complexity, strengthen operations, and turn strategic priorities into practical execution—with a focus on operational excellence, program governance, and digital enablement.
My work sits at the intersection of business strategy, operations, finance, and technology. I am known for understanding how work actually happens, identifying friction and bottlenecks, aligning stakeholders, and creating the structure needed to move from problem to progress.
I combine analytical rigor with hands-on collaboration. I work across teams to make priorities clear, establish accountability, and build operating practices that people can realistically use and sustain.
My background includes executive operations, finance, customer experience, project and program governance, workflow improvement, and practical digital enablement. I also teach business owners how to use AI tools to work more effectively.
Map the actual workflow, listen to stakeholders, and compare documented processes with day-to-day execution.
Identify root causes, handoff failures, unclear ownership, and opportunities to simplify the work.
Establish governance, practical workflows, clear responsibilities, and useful performance reporting.
Align teams around action, monitor progress, and refine the approach as evidence emerges.
Examples of how I bring structure to complex operating environments and help teams make measurable progress.
Built a PMO and standardized intake, governance, tracking, and reporting for an inherited backlog of more than 80 stalled projects. Within six months, more than 75% were completed, progressing, or formally dispositioned.
Helped improve customer-experience performance from 85% to 95%, exceeding a 90% target through cross-functional coordination and stronger execution discipline.
Uses AI-assisted research, analysis, and presentation workflows to save an estimated 18+ hours per week personally, alongside workflow automation and centralized project visibility tools.
Impact statements are based on career information provided for this draft. Before publishing, please confirm that each metric is accurate and approved for public use, especially any information involving client work.
A cross-functional career spanning operating leadership, strategic program delivery, customer experience, financial management, and technology-enabled process improvement.
Request my resume on LinkedInBusiness Logix, LLC · Advises on business operations, strategy execution, program delivery, process improvement, and practical digital and AI enablement.
CSAT Solutions, LP · Supported depot customer experience and repair operations, established PMO governance, and coordinated cross-functional delivery.
Convergent1 · Led customer-service turnaround efforts, operational alignment, execution routines, and client-service improvement.
ACK Supplies, LLC · Led business operations and finance, including P&L management, forecasting, supply chain, and profitability improvement.
CIMC · Selected to establish a U.S. affiliate in Texas, develop the operating structure, build a team, and manage affiliate financial and operational decisions.
MBA in Management · Master’s in Banking & Finance · Bachelor’s in Industrial & Engineering Management. Bilingual English/Spanish. Experienced in professional training, speaking, and leadership development.
I welcome conversations with executive recruiters, business leaders, and organizations seeking leadership in transformation, strategic programs, operations, and digital enablement.
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